Terms

Company Details

The selling company is Tubs 4 You, Wolverhampton, West Midlands.

Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by Tubs 4 You, whether offered for sale on this website or not.

Pricing & Supply

All prices on the website include VAT at 20%. The invoice/dispatch note will show VAT separately.

The price you pay for your goods is the price advertised when you place your order. If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Tubs 4 You shall not be obliged to sell you that product

All orders for products are subject to availability and Tubs 4 You reserves the right to refuse to supply to any individual or company for whatever reason. If this the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 2-3 days to appear back into your account).

Payment

We accept payment on-line via PayPal. Cheques can be sent however items will not be sent until the cheque has cleared.

Delivery Procedure

We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone, then you will be responsible for the direct cost of that return. This charge is currently £20.00 per order.

We usually use a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page of our web site. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.

If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, deliver it to a neighbour or take it back to the depot for further instruction. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot free of charge. The courier will normally only keep parcels for five working days before returning them to us, so please don’t order just before you are due to go away for an extended period. If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of that return and also for the additional cost of resending the goods to you. This charge is currently £20.00 per order.

Delivery Requirements

Please not that we do not currently ship to countries abroad. Prices shown does not include delivery to the Scottish Highlands & Islands, Isle of Man, Scilly Isles, Channel Islands, Northern Ireland or outside of the UK mainland please contact us for a postal quote for these before making your purchase. Thank you.

Returning Goods

Please view the returns procedure: Returns. Any goods returned without an order number will not be dealt with. Also, you must obtain a proof of posting since we will need to see it if the goods do not arrive.

Complaints

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our contact phone number is at the top of every page on the site our full details are at the bottom of the website.

Security and Privacy

Tubs 4 You use PayPal secure hosted pages for a secure on-line shopping service allows easy ordering and easy payment for all your hot tub requirements. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party. Tubs 4 You may from time to time contact its customers via email to advise of special offers, price changes, new products etc. If you wish to unsubscribe from this email you can do.

We realise that some customers do not feel comfortable ordering online. For this reason please call 07789 208777 for you to place an order over the telephone with a Tubs 4 You customer service representative. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself.

When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number and PayPal details. This will allow us to process and fulfil your orders and to notify you of your order status when you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.

Payment verification

There are certain occasions when we may require proof of identity from you before we process the order. This may include photocopies or scans of certain documents. This is a procedural arrangement designed to protect you and us from online fraud. It is not meant to cause offence so please be patient with us.

We reserve the right to refund orders immediately if they do not meet our security criteria.

Website

Images and our descriptive text are for guidance only. We are not responsible for misinterpretation of any product. Images and descriptive text is used to describe the product to the best of our abilities.

All text, design, format and images are the original property of Tubs 4 You. Copyright theft is a serious offence and material taken from www.tubs4you.co.uk or any of our associated websites will be treated and acted upon as Copyright Theft